Chief Patient Experience Officer, Evernorth
Since 2008, Mark has played a vital role in advancing Express Scripts’, now Evernorth’s, clinical and digital health product portfolio. In 2019, Mark founded the Evernorth Digital Health Formulary, the industry’s first formulary specifically designed to provide patients access to best-in-class digital health solutions and therapeutics while ensuring value in return for payers’ healthcare investment. He has worked with other thought leaders to design and deploy industry-leading, behavior-centric approaches to innovation that place payers, patients, and healthcare partners in the “front seat” of product development. Mark leads the Evernorth Lab – the industry’s premier healthcare innovation center located in St. Louis, MO. The Lab is comprised of over 150 data scientists, decision designers, and clinical specialists, all dedicated to creating meaningful solutions and optimal patient experiences that address healthcare’s biggest challenges. Since its opening in 2010, the Lab has played host to some of the nation’s most influential healthcare decision-makers, innovators, and thought leaders.Mark received his Bachelor of Science in Marketing from Missouri State University and his Master of Business Administration from Fontbonne University in St. Louis, MO.
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