Speaker's Profile

Melissa has been a registered nurse for over 30 years. She has been certified in Hospice and Palliative Care, but her career has spanned many specialties including ICU, cardiac surgery, pediatrics, home health, instruction, behavioral health, and SUD treatment. In every role, Melissa has been involved in quality improvement. She is passionate about delivering the highest quality of care to patients during their most difficult days.  As Director of Quality at Vertava Health, Melissa is responsible for both the overarching strategy and daily operations of quality assurance and performance improvement. In addition to ongoing audits, trainings, and documentation improvement projects, Melissa has implemented multiple digital assessment tools providing real-time insights through data analytics.Melissa earned her Bachelor of Science in Nursing from Middle Tennessee State University. She enjoys reading and spending time with family at her home in Tennessee.