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The number of individuals seeking mental health therapy and support continues to rise, and the opportunity to create a better-connected care system built on outcomes is immense. The COVID-19 pandemic led to a significant increase in virtual mental health services, which broadened access and redefined how individuals seek care. However, despite these developments, challenges remain. Quality care is not always readily available with 1 in 4 adults with a mental illness reporting unmet treatment needs1. In addition to the lack of access to quality care, individuals often experience significant wait times, variable outcomes, and difficulties finding providers who are well-suited to their specific needs. These barriers, and many more, lead to significant delays or avoidance of care all together.
Evernorth Behavioral Care Group is driving to eliminate these barriers to care by simplifying the client and provider experience. Evernorth Behavioral Care Group started in 2024, delivering virtual services in 6 markets, with 1,500 providers. Since that time, the group has expanded nationwide, grown to over 5,000 providers, implemented measurement-based care across the entire provider community, enabled in-person services, and facilitated direct appointment scheduling capabilities with a national payer. Beyond our significant growth, we have continued to refine our client-to-provider matching capabilities to pair providers with clients best suited for their clinical strengths. These efforts are reflected in our best-in-class clinical outcomes and support our commitment to providing clinically excellent care.
The pursuit of clinical excellence is the foundation of all that we do. From precision recruitment to clinical outcomes, every aspect of our operational model is optimized so clients receive evidence-based, compassionate, and effective treatment. Evernorth Behavioral Care Group consistently achieves strong outcomes in both therapeutic alliance and clinical symptom reduction. We know that when providers are supported and empowered, clients thrive. Evernorth Behavioral Care Group reduces the typical administrative burden for our providers. We are focused on building a thriving community of connected providers, where providers are fairly compensated and receive clinically appropriate referrals, leading to thriving clients.
Evernorth Behavioral Care Group sets a high bar for providers to join, ensuring dedication to clinical excellence. The group’s recruitment process includes evaluating a provider’s training, experience, and outcomes. All providers must commit to measurement-based care, which enables all stakeholders to understand and focus on progress. Once a part of Evernorth Behavioral Care Group, providers are supported and held to consistent clinical quality expectations. The integration of data-driven evaluation into our recruitment process not only highlights our commitment to clinical quality but also differentiates Evernorth Behavioral Care Group as a practice that prioritizes positive clinical outcomes from the very start.
The curation of clinically excellent providers is only the first step in obtaining positive therapy outcomes. One of the most significant factors in successful therapy is the quality of the relationship between the client and the therapist. That is why Evernorth Behavioral Care Group partners with payers to create a thoughtful, evidence-based approach to matching each client with the provider who is most likely to help them achieve their goals. This approach combines individual preferences with clinical data, validating that every match is developed using both personal insights and clinical quality results.
Through collaboration with individual providers, provider organizations, and health plans, Evernorth Behavioral Care Group is advancing measurement-based care, and as a result, delivering better outcomes by:
Evernorth Behavioral Care Group delivers meaningful outcomes, including 84% of clients achieving a clinically significant reduction in their depression or anxiety symptoms. These strong clinical results demonstrate what is possible when providers collaboratively utilize data and evidence-based treatment modalities in clinical practice. This success is reflected not only in our clinical data but also in how clients perceive they are making progress. As one client has shared “I feel like I’m starting to get my life back. It’s been a bumpy journey, but I feel like each step I make is one that brings me closer to the goals I want to achieve in life. I am grateful for the guidance and teachings my therapist has given me.”
Evernorth Behavioral Care Group partners with physician practices to enable ease of referrals and data exchange across mental and physical health care providers. Close collaboration with primary care providers and other specialty providers and the delivery of referral management technology enables a better care experience for individuals seeking care. Through payer relationships, we are helping to identify individuals who may be experiencing depression, anxiety, trauma, or other mental health needs and connecting them into timely, evidence-based care. The referral management process is supported by a flexible solution that can range from fax to in-the-moment scheduling while the client is in the physician’s office.
Evernorth Behavioral Care Group is proud to consistently offer appointments available within 72 hours nationwide. With both in-person and virtual therapy options, clients can choose the format that best fits their needs. Our virtual care sessions enable high-quality care and remove common time constraint challenges. Clients can connect with skilled providers virtually, ensuring that convenience never compromises care. We believe in the value of virtual care but also recognize that the majority of individuals seeking care are looking for in-person therapy.
We know that offering a hybrid care approach allows clients the flexibility to fit their mental healthcare into their busy lives. Hybrid therapy allows us to meet clients and providers where they are, while maintaining the same level of clinical quality and individualized care across both settings.
Evernorth Behavioral Care Group is rapidly expanding its relationships with health plans to broaden our reach and ability to deliver high-quality mental health care to the millions of Americans in need. With a diverse community of over 5,000 providers (and growing), measurable clinical outcomes, national market footprint, virtual and in-person services, and demonstrated success in reducing symptom severity, Evernorth Behavioral Care Group is very well positioned to help health plans address some of their most pressing behavioral health needs.
As Evernorth Behavioral Care Group continues to advance and expand access to high quality clinical care, we seek collaboration with providers and organizations that share our commitment to improving outcomes and transforming mental health care delivery. Together, we can build stronger systems of care, empower providers, and create lasting and positive changes for the individuals and communities we serve.
If you would like to collaborate with Evernorth Behavioral Care Group, please reach out to:
Katie Howard, Director of Strategic Partnerships
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